Frequently Asked Questions

The Hobbyist Solo tier lets you fulfill up to 40 orders per month and includes all features like multi-channel sync. If your sales exceed 40 orders in a single calendar month, you will want to upgrade to the Professional Studio tier.

When you upgrade from Professional Studio to the Pro Growth tier, all of your existing recipes, inventory logs, and past transactions are instantly migrated without any downtime. Your billing will be pro-rated for the remainder of your current billing cycle.

If you choose annual billing, you pay for the entire year upfront. This reduces your effective monthly rate by exactly 20%. For example, the Professional Studio plan costs $49 on a month-to-month cycle, but drops to the equivalent of $39/month when billed as a single $468 annual charge.

Yes, your subscription is managed securely via Stripe. You can switch from monthly to annual billing, or downgrade from Pro Growth to Professional Studio at any time from your account settings. Downgrades take effect at the end of your current active billing cycle.

Absolutely not. We are purely a software-as-a-service platform, not a marketplace or payment processor. We charge a flat monthly or annual subscription fee for our tools. You keep 100% of your sales revenue across Etsy, Shopify, Faire wholesale, and your in-person markets.

Yes, every tier includes access to our Developer API. You can generate secure JWT Bearer tokens directly from your dashboard to integrate WeCraft with any external system or custom dashboard.

Yes. Through the WeCraft Partners portal, you can invite your CPA or marketing agency to collaborate. They get secure, scoped access to your workspace without needing your primary login credentials.

Yes, WeCraft ERP allows you to purchase in bulk units (like cases) and consume in fractional units (like pieces) automatically during production. The system will handle the conversion math for you when calculating your precise Cost of Goods Sold (COGS).

Our engine is built for exact manufacturing precision. You can track materials down to fractional units—whether that means drafting a recipe using 3.4 grams of soy wax, 0.5 fluid ounces of essential oil, or 1/8th yard of fabric. When you mark a batch as 'produced', those precise fractions are accurately deducted from your raw stock.

When your accounts are linked on any WeCraft tier, inventory depletions are pushed to your connected sales channels in near real-time (usually within 60 seconds). If you sell a ceramic mug at a local craft fair and log it on your mobile device, your Etsy listing will automatically decrement to prevent accidental overselling.

Our AI Smart Extractor accepts standard PDF documents, JPGs, and PNGs. You can upload digital receipts from your raw material suppliers or simply snap a quick photo of a paper receipt from a local hardware store. The engine will automatically parse the merchant, date, total cost, and categorize the line items into your ledger.

Yes. Every raw material in your database can have a custom safety stock threshold. Your primary packaging boxes might trigger an alert when you drop below 100 units, while a rare specialty glaze might alert you when you only have 2 pints remaining.

Yes, you can log 'shrinkage' or 'defect' events directly in your inventory tab. This allows you to write off spilled materials or failed firings as business losses, keeping your physical shelf count perfectly aligned with your digital records without falsely inflating your Cost of Goods Sold for successful products.

Yes! You can nest recipes infinitely. For example, you can create a 'Table Leg' sub-assembly recipe, and then include that as a component in a top-level 'Dining Table' recipe. When you schedule production for the table, WeCraft can automatically spawn the necessary jobs for the sub-assemblies.

Yes. Our Serial & Lot QC tracking is included on all tiers. When you finish a production job, you can assign distinct serial numbers to each unit produced. When fulfilling an order, you select exactly which serial numbers are shipping to the customer, ensuring perfect traceability.

This module is included across all tiers and is exclusively built for creative professionals who sell their time or lease their equipment, rather than purely selling physical products. This includes workshop instructors, custom commission painters, digital 3D modelers, and fabrication studios doing bespoke contract work.

The service billing module allows you to log working hours or fixed-fee services against specific client profiles. You assign a custom hourly labor rate or flat fee (e.g., $45/hr for vector design). When the milestone is complete, those logged hours or units are automatically converted into a billable invoice line-item inside your financial ledger, separating your physical COGS from your direct labor revenue.

Our Production Board natively supports a hybrid workflow. You can seamlessly toggle between a fast 3-stage 'Batch Board' (for standard manufacturing) and a 5-stage 'Commission Pipeline' ('Consultation', 'Deposit Paid', 'Drafting', 'Fabrication', and 'Final Delivery'). Because physical commissions require materials, you still attach a recipe. When you move the commission to 'Final Delivery', the system automatically checks for shortages, consumes the required raw inventory, and generates an audit trace.

If you operate expensive equipment like a CNC router, laser cutter, or ceramic kiln, you can log their runtime. This helps you track machine degradation, schedule preventative maintenance (like changing a laser tube after 2,000 hours), and accurately calculate machine-time overhead costs to factor into your pricing.

Yes, the Asset Rental logger allows you to track external usage. If another local maker pays to fire their pieces in your kiln, you can log that specific event as 'Rental Income,' keeping it financially distinct from your actual craft sales.

Our core ledger engine natively tags incoming revenue streams. Physical product sales (and their associated raw material COGS) are categorized separately from service-based income (like consulting fees or workshops). This strict separation is crucial for accurate year-end tax reporting, as services often have different tax liabilities than physical goods.

Once you sign up and select your primary business model (Progressive Disclosure), you will set your regional jurisdiction. If you select Canada, the platform automatically configures your workspace to support CRA Form T2125 standards. It defaults to metric measurements for inventory, adapts to provincial GST/HST tracking thresholds, and structures your year-end export to match the precise line items required by the Canada Revenue Agency.

For makers operating in the United States, the platform aligns with the IRS Schedule C (Form 1040) layout. It automatically defaults to imperial units, categorizes deductions according to standard IRS buckets (e.g., Advertising, Supplies, Contract Labor), and includes state-by-state Nexus tracking to help you estimate your localized sales tax liabilities.

Yes. If you relocate your primary manufacturing operations from the US to Canada, you can update your region in the workspace settings. The system will prompt you with a conversion wizard to handle unit translation and redefine your tax bucket mapping for future ledger entries.

No. While our platform perfectly organizes your day-to-day operations, tracks your precise COGS, and generates highly accurate year-end CSV exports tailored to your country's tax forms, we always recommend handing these organized files over to a certified CPA. Our goal is to save your accountant hours of sorting through messy shoeboxes, keeping your billable accounting hours as low as possible.